Returns and refunds
Return, exchange and refund policy
Right of withdrawal:
The Customer will have a maximum period of 14 calendar days from the delivery of the Product or from the conclusion of the contract if it is a service, to communicate his total or partial withdrawal from the purchase of the Product or service, of in accordance with applicable law. The return made on time will not involve any penalty. However, the Customer will have to bear the shipping costs.
Mark the items to be returned on the purchase receipt you receive next to the order.
You must send the items in the original packaging in which it was delivered by the logistics operator.
Once the return has been disappointed by us, we will verify that the returned items physically correspond to the return receipt and additionally that these have been received in perfect condition of use, complete, in its original packaging and without indications of have been used. If the status check of the order is satisfactory, we will refund the money you paid at the time to the same credit card from which you made the payment, within a maximum period of one month. Otherwise, we will contact you to resend the item (shipping costs associated with this new shipment will be borne by you).